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The Leadership Coaching Group

Oct 10, 2018

This week, The Leadership Coaching Group is starting a short series on how companies most commonly lose customers.


Here are some thinking points from today’s episode:

  • Netflix once lost 800,000 customers by not listening to their customers
  • Marriot learned that even when a corporation has a moment when their customers are displeased, they can retain those very customers, sometimes with more loyalty than ever, if they acknowledge and address what the customer is unhappy with
  • Sometimes we are so used to solving common problems that we stop listening to what a customer is asking for. Your challenge is to top and really listen to each customer that you interact with.


If you are interested in personal coaching, email If you just want to stay in touch, follow us on Instagram @theleadershipcoachinggroup


Mentioned In This Episode:

“Turned On” by Roger Dow and Susan Cooke