Minisode 15: The Fastest Way To Lose Customers Part 1: Bad Communication

Oct 10, 2018

This week, The Leadership Coaching Group is starting a short series on how companies most commonly lose customers.

 

Here are some thinking points from today’s episode:

• Netflix once lost 800,000 customers by not listening to their customers
• Marriot learned that even when a corporation has a moment when their customers are displeased, they can retain those very customers, sometimes with more loyalty than ever, if they acknowledge and address what the customer is unhappy with
• Sometimes we are so used to solving common problems that we stop listening to what a customer is asking for. Your challenge is to top and really listen to each customer that you interact with.

 

If you are interested in personal coaching, email [e-mail]. If you just want to stay in touch, follow us on Instagram @theleadershipcoachinggroup

 

Mentioned In This Episode:

“Turned On” by Roger Dow and Susan Cooke