Oct 10, 2018
This week, The Leadership Coaching Group is starting a short
series on how companies most commonly lose customers.
Here are some thinking points from today’s episode:
- Netflix once lost 800,000 customers by not listening to their
- Marriot learned that even when a corporation has a moment when
their customers are displeased, they can retain those very
customers, sometimes with more loyalty than ever, if they
acknowledge and address what the customer is unhappy with
- Sometimes we are so used to solving common problems that we
stop listening to what a customer is asking for. Your challenge is
to top and really listen to each customer that you interact
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Mentioned In This Episode:
“Turned On” by Roger Dow and Susan Cooke